Frequently Asked Questions
Everything you need to know about building your dream home gym.
How much does shipping cost for heavy equipment?
We offer competitive shipping rates based on order weight and destination. Many of our most popular items, including select power racks and plate sets, qualify for free shipping within the contiguous United States.
What is your return policy for gym gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and in like-new condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Do you offer financing options for larger orders?
Yes, we partner with Affirm to provide flexible monthly payment plans. You can select Affirm at checkout to see if you qualify and view your personalized interest rates.
How can I track my freight delivery?
Once your order ships via freight, you will receive a tracking number and a link to the carrier's website. The carrier will typically call you to schedule a delivery appointment once the shipment reaches your local terminal.
What kind of warranty comes with REP products?
We stand behind our quality. Most of our frames and structural components come with a lifetime warranty, while wearable parts like cables and upholstery are covered for one to three years depending on the specific product.
Are your weight plates and bars standard Olympic size?
Yes, all of our barbells are standard 20kg or 15kg Olympic bars with 2-inch sleeves, and our plates are designed with a 50.6mm center hole to fit perfectly on any Olympic-standard sleeve.